Privacy Policy
Effective Date: September 12, 2025
Melo Recovery & Wellness (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you may share with us through this website. This Privacy Policy explains how we collect, use, and safeguard information when you visit our site.
1. Information We Collect
When you visit our website, we may collect the following types of information:
-
Personal Information You Provide:
If you choose to contact us through a form (e.g., to request an appointment, ask a question, or sign up for updates), we may collect your name, email address, phone number, and any other information you voluntarily provide. -
Non-Personal Information:
We may collect non-identifying information such as your IP address, browser type, device information, and pages visited. This helps us improve the website and ensure it functions properly.
2. How We Use Your Information
We use the information collected for purposes including:
-
Responding to your inquiries or requests
-
Scheduling appointments (if requested)
-
Providing information about our clinic and services
-
Improving the functionality and security of our website
-
Meeting legal and regulatory requirements
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
-
With service providers who help us operate our website or manage communication
-
If required by law, regulation, or legal process
-
To protect the safety and rights of our clinic, patients, or the public
4. HIPAA Notice
This website is primarily for general information and appointment requests. Please do not submit protected health information (PHI) through the website form. If you are an existing patient, use our secure patient portal or contact us directly by phone for sensitive medical matters. Any PHI you provide once you become a patient will be protected under the Health Insurance Portability and Accountability Act (HIPAA).
5. Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience, track site performance, and understand how visitors interact with our site. You may adjust your browser settings to refuse cookies, though some site features may not function properly.
6. Data Security
We implement reasonable technical and administrative measures to safeguard your personal information against unauthorized access, use, or disclosure. However, no online transmission or storage method can be guaranteed 100% secure.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
8. Children’s Privacy
This website is not directed toward children under the age of 13. We do not knowingly collect personal information from children.
9. Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request deletion of the information we hold about you. To exercise these rights, please contact us using the information below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Melo Recovery & Wellness
8115 E. Brainerd Rd Ste 24
423-602-7001
contact@melorecovery.com